Privacy Policy

1. Who we are

Solvvin ("we", "us", "our") provides field-to-office automation services for UK trade businesses. We are committed to protecting the privacy of our business contacts and website visitors. This policy explains how and why we collect, use, and safeguard personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We typically collect B2B contact and company information that you voluntarily provide when you request a Field-to-Office Blueprint, contact us, or otherwise engage with our services. This may include:

• Full name and job title
• Business email address and phone number
• Company name, address, and industry
• Information about your current field-service workflows
• Website usage data such as IP address, browser type, and pages visited
• Records of correspondence and service preferences

We do not intentionally collect personal data from consumers for B2C marketing purposes, and we do not process sensitive personal data unless you explicitly provide it.

3. How we use your data

We use the information we collect to:

• Respond to your enquiries and deliver the services you request
• Prepare and send a personalised Field-to-Office Blueprint
• Manage our working relationship and communicate project updates
• Improve our website, products, and customer experience
• Comply with legal, regulatory, and accounting obligations
• Protect the security and integrity of our systems

4. Legal basis for processing

Under UK GDPR, we process personal data on one or more of the following lawful bases:

• Legitimate interests: to run our business, respond to enquiries, and provide services that you have expressed interest in.
• Consent: where you explicitly opt in to receive marketing communications.
• Contract: when processing is necessary to perform or enter into a contract with you.
• Legal obligation: where we are required to comply with applicable law.

5. How we store and protect your data

We store data in secure, industry-standard cloud platforms, including Airtable, which is used to manage project information and client enquiries. Airtable implements encryption, access controls, and regular security monitoring.

We restrict access to your data to authorised personnel only and follow reasonable administrative, technical, and physical safeguards to protect against unauthorised access, alteration, disclosure, or destruction.

6. Sharing your data

We do not sell your personal data to third parties. We may share data with trusted service providers who help us deliver our services (such as Airtable, cloud-hosting, email, and analytics providers), provided they are contractually bound to keep your data confidential and secure.

We may also disclose data if required to do so by law, court order, or in response to a lawful request from a government authority.

7. International data transfers

Some of our service providers, including Airtable, may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK-approved Standard Contractual Clauses to ensure that your data receives a level of protection equivalent to UK GDPR standards.

8. Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including to maintain business records, resolve disputes, and comply with legal obligations. Typically, this means we keep contact and project data for the duration of our relationship plus up to two years, after which it is securely deleted or anonymised.

9. Your data protection rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at chris@solvvin.com. We will respond within one month of receiving your request.

10. Cookies and analytics

Our website may use essential cookies to ensure it functions correctly and optional analytics cookies to help us understand how visitors use the site. You can manage or disable cookies through your browser settings at any time.

11. Links to third-party websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: chris@solvvin.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been handled inappropriately.